At BicycleSunday.com, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward Returns & Refunds Policy to ensure peace of mind when shopping with us.

Eligibility for Returns

• Items can be returned within 30 days of delivery.
• Products must be unused, in original condition, and in original packaging.
• Proof of purchase (order number, receipt, or invoice) is required.
• Some items, such as gift cards, clearance products, and custom-built bicycles, may not be eligible for return.

Return Process

1. Contact our customer support team at support@bicyclesunday.com to request a Return Authorization (RA).
2. Carefully pack the item in its original packaging.
3. Ship the item back using a trackable courier service. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrectly shipped items.

Exchanges

We replace items only if they are defective, damaged, or incorrect. To request an exchange, please email support@bicyclesunday.com with your order details.

Damaged or Defective Products

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
• We will arrange for a replacement, exchange, or refund at no additional cost.

Non-Returnable Items

• Gift cards
• Clearance or final-sale items
• Customized bicycles or accessories
• Items marked as “non-returnable” at checkout

Contact Us

For questions about returns and refunds, please reach out to our support team:

• Email: support@bicyclesunday.com

These Returns & Refunds Terms may be updated periodically. The latest version applies at the time of purchase.